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Client Challenge

The Department of Homeland Security (DHS) U.S. Citizenship and Immigration Services (USCIS) needed assistance managing and securing more than 54 million immigration files. This also included the careful processing of millions of file action requests received each year. Brillient was selected as the prime contractor to provide Records Operations Support Services (ROSS) at USCIS’ National Records Center (NRC) in Lee’s Summit, MO and File Storage Facility (FSF) in Harrisonburg, VA.

Brillient Solution

Brillient partners with USCIS to enhance and expedite their daily records operations. Our experts provide records management, records distribution management, and scanning and digitization of files and documents. Our holistic quality control program helps increase productivity, work quality and organization. Brillient is also responsible for a number of additional tasks including logistics.

Client Benefit

With Brillient’s successful execution of the ROSS contract, USCIS has benefited from:

  • Superlative quality levels and increased efficiency despite a drastically large volume of records and file action requests
  • Rapid assistance with national security and law enforcement related requests
  • Flexibility and successful management of volume surges and changing priorities