cost effective, efficient, high quality business process Services

Business Process Management Graphic

Brillient’s BPM practice provides outsourced business process services to clients. Our BPM employees help agency clients in the execution of mission operations with a focus on speed, quality, handling fluctuations in work volumes and efficient operations. Brillient applies numerous Total Quality Management (TQM) techniques to deliver better than world class quality. We make our clients’ workflows and processes more effective, efficient and capable of adapting to complex and ever-changing environments.

Case Study | At our contract with the U.S. Food and Drug Administration (FDA)Brillient has provided Intelligent Business Process Management (BPM) support to all FDA Centers and Offices on over 120 task orders. We quickly find experts with unique scientific qualifications in a specific food safety, pharmacology, medical device, or other FDA research topic. We analyze policies that implement recent public laws, modernize quality system regulations, provide project management and administrative support, formulate and disseminate strategic communications, and maintain FDA websites. We provide thought leadership and technical support to FDA initiatives, including Digital Transformation and Coronavirus response. Our diverse BPM support advances all FDA missions to protect public health. 

Operational Efficiency with Exceptional Quality

Records Managment

Executing the full lifecycle of Records Management processes

Business Process Reengineering

Business Processes designed and Reengineered for Efficient Outcomes

Property & Asset Management

Ensuring Compliance, Efficiency and Reduced Costs with federal property and asset management

IT & Technical Support

Skilled People, Demonstrated Expertise, Leading Technology, and Proven Processes

We help our clients achieve better efficiencies and lower costs in their digital government and IT modernization initiatives.

Achieve More With Less in Strategic Alignment With the Mission & Objectives

"You and your team members always do an outstanding job! However, your performance in the last several weeks with the IVR down, limited resources and the increased call volume has been exceptional. I want you to know that Center Management appreciates all of your hard work and your immense contribution to the efficient and smooth running of this center. Your team is invaluable, and we truly appreciate you."
SBA Graphic
Center Director
US Small Business Administration